Privacy Policy

Information We Collect

When you use Snap Shape, we collect information that you provide directly to us, including:

• Name, email address, phone number, and delivery address when placing an order
• Design specifications and custom sheet configurations
• Payment information (processed securely through our payment provider)
• Communication history when you contact our support team

How We Use Your Information

We use the information we collect to:

• Process and fulfill your custom sheet orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your questions and provide customer support
• Improve our services and develop new features
• Comply with legal obligations

Information Sharing

We share your information only in the following circumstances:

• With our manufacturing partners in Perth to fulfill your orders
• With delivery services (such as Aramax) to ship your products
• With payment processors to handle transactions securely
• When required by law or to protect our rights

We never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure (AWS)
• Regular security audits and updates
• Access controls and authentication

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your design preferences and shopping cart
• Analyze how you use our website
• Provide a personalized experience

You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us:

Email: snapshapeperth@gmail.com
Address: Perth, Western Australia